• Fax: (704) 853-3024

  • eFax: (855) 284-1967

New Patient Documents and Important Details

The Referral Process

If you are a new patient, our office requires a referral from the physician currently treating you. You need to:

  • 1 Download the referral form from our website.
  • 2 Request your physician to complete the referral form.
  • 3 Fax the filled out form to our office with a copy of your insurance card (front and back), any imaging reports (CT, MRI, X-ray), and the last three office notes.

The referral will be reviewed to determine if your symptoms are within our treatment protocol guidelines. Once we receive the required referral information and verified coverage, our office will contact you to schedule.

What to Do on Your First Visit

Once your first appointment has been scheduled, please print and complete a New Patient Form. This document is available on our website.

The New Patient Form will need to be completed prior to your visit. Bring the form with you to your appointment, along with your insurance card, co-pay, and a state-issued ID. We also advise you to arrive 15 minutes early for every appointment.

Frequently Asked Questions

Q. What kinds of insurance do you accept?

We accept many insurance plans as well as worker’s compensation. We will contact your insurance company to verify the network participation. Additionally, benefits and coverage need to be verified prior to the first office visit, so contact our office if you have questions about your particular insurance plan.

Q. Do you accept “self-pay” patients?

Yes, we are currently accepting “cash pay” or “self-pay” patients.

Q. Do you accept Workers Compensation?

In most cases, we can accept Worker’s Compensation. The same referral process is required (as listed above). Verification of coverage and authorization of treatment will need to be confirmed with your caseworker, prior to scheduling an appointment.

Q. Are you a “pain management” clinic?

No, we are not a pain management clinic. We specialize in the diagnosis and treatment of neurologically related processes such as injuries/trauma, diseases, infections, inflammation, and degeneration. Additionally, we diagnose and treat common pains such as:

  • Migraine Headaches
  • Herniated or Bulging Discs
  • Limited Mobility
  • Muscle Spasms
  • Radicular Symptoms

Many of these processes have pain associated with them, and therefore we can help manage the acute pain symptoms. If there is a need for chronic pain management after treating the patient and their symptoms, we will arrange appropriate long-term treatment for such with a pain specialist.